VIRSA ORGANIC

Returns & Refunds

At Virsa Organic, customer satisfaction is important to us. If you experience an eligible issue with your order, you may request a return within 7 days of receiving your order, subject to the conditions below.

7-Day Return Policy

You have 7 days from the date of delivery to contact us and request a return.

To be eligible for a return, the product must:

  • Be unused and unopened

  • Be in its original packaging

  • Be in the same condition in which it was received

  • Include all original labels, seals, accessories, and packaging

  • Be accompanied by proof of purchase or order details

Products that have been opened, used, damaged after delivery, or returned without their original packaging may not be eligible for return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible and within 7 days of delivery.

We may request:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging

  • Details explaining the issue

After reviewing the request, we may offer an eligible replacement, exchange, or refund depending on the circumstances.

Non-Returnable Products

For hygiene, safety, and quality reasons, we may not accept returns for:

  • Opened or used personal-care products

  • Products with broken or removed seals

  • Products damaged due to misuse or improper storage

  • Items returned after the 7-day return period

  • Products purchased from unauthorized third-party sellers

  • Free gifts or promotional items, unless they were damaged or incorrect upon delivery

Change of Mind

If you change your mind after receiving an order, a return may only be considered if the product remains completely unused, unopened, sealed, and in its original condition.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

How to Request a Return

To request a return, contact Virsa Organic through the details provided on our Contact Us page within 7 days of delivery.

Please provide your:

  • Full name

  • Order number

  • Phone number

  • Reason for return

  • Relevant photos or videos, where required

Please do not send a product back until your return request has been reviewed and approved.

Return Shipping

If a return is approved because the product was damaged, defective, or incorrect when delivered, Virsa Organic will determine the appropriate return or replacement procedure.

For approved returns that are not related to an error by Virsa Organic, return-delivery charges may be paid by the customer.

Products should be packed securely to prevent damage during return shipping.

Refunds

Once an approved returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using an appropriate available payment method.

Shipping charges or other service charges may be non-refundable unless the return is due to an error by Virsa Organic or otherwise agreed by us.

Refund Processing Time

After a refund is approved, processing time may vary depending on the original payment method, bank, payment provider, or other relevant service.

Any time stated for a refund to appear in your account should therefore be treated as an estimate.

Exchanges

Where appropriate, we may offer a replacement or exchange instead of a refund.

Exchanges are subject to product availability and approval of the return request.

Cancelled Orders

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been packed, dispatched, or handed over to the courier, cancellation may no longer be possible.

Courier Delivery Issues

If a parcel appears visibly damaged at the time of delivery, we recommend documenting the condition of the package before opening it.

Where possible, take clear photos or video so our customer-support team can properly review the issue.

Contact Us

If you have any questions about a return, exchange, refund, damaged product, or incorrect order, please contact us through our Contact Us page.

Virsa Organic — Customer Care You Can Rely On.

Important: Return requests must be submitted within 7 days of delivery. Requests made after this period may not be eligible for return or refund.